FAQ

• Has my order been placed successfully?

After completing your purchase, you will see an order confirmation screen. You will also receive a confirmation email with your order number (SKXXXXXXXX). If you didn’t receive it, please check your spam folder or contact us at hej@skandinavisk.com

• Can I change or cancel my order?

We process orders quickly, which means changes or cancellations are not possible once your order is confirmed. We’re unfortunately also not able to change the shipping address after an order is placed and shipped. However, if your order hasn’t been shipped yet, we may be able to update the shipping address. If you notice any error in your order, please reach out to us at support@skandinavisk.com

• What if my parcel is lost, stolen, or delayed?

If your parcel is delayed, lost, or appears to be stolen, please contact our customer care team at support@skandinavisk.com as soon as possible.

• How can I track the status of my order?

Once your order has been shipped, you will receive an email with your tracking information. You can follow your parcel via the provided tracking link.

• What are the shipping costs and which delivery options can I choose?

Shipping costs vary depending on your delivery location. The exact cost will be shown at checkout before you complete your purchase. You will be able to choose between different shipping options, based on your location. During checkout, you'll see the available shipping methods for your address, along with estimated delivery times and costs. We also offer free shipping on orders over a certain amount. For more details, please visit our shipping information page.

• How long does the delivery take?

Estimated delivery times differ for each country. Please visit our shipping page for more information. We SHIP all orders within 1-2 business days. Once your order is on its way, you will receive a confirmation email with your tracking information so you can follow the delivery.

• Where do you ship to?

We currently ship to many countries in Europe, the UK and the US. To see if we ship to your location, please visit our Shipping Information page for the full list of available countries.

• My shipment hasn’t arrived. What should I do?

If your order hasn’t arrived within the expected delivery time, we recommend checking your tracking link for the latest updates. If there is no recent movement or the parcel seems delayed, please reach out to us at support@skandinavisk.com

What is your return policy?

We refund any item returned within 14 days of receipt. To be eligible for a refund, the item must be unused and returned in its original condition and packaging. (Please include a short note explaining the reason for your return.) If a product is not returned in fully resaleable condition, we reserve the right to refuse a refund.

• How do I return an item?

To return a product, please contact us at support@skandinavisk.com. We’ll provide you with the return address and further instructions. Don’t forget to include your order number and reason for return to help us process it quickly once we receive your package back.

• Do I have to pay to return my order?

If you decide to return an item, we do not cover the costs. Return shipping costs are the responsibility of the customer.

• I bought my item from a retailer, who do I contact if I have an issue with it?

Skandinavisk products can be found in many good retailers around the world. If you have purchased your Skandinavisk product from one of these retailers, and you are not satisfied with it or it is damaged, then you must return it to that retailer to claim a refund or replacement. We are unable to process refunds or replacements on behalf of other retailers.

• When will I receive my refund?

Once we receive and inspect your return, we will process your refund within a few business days. We will inform you by email once the refund is processed.

• What should I do if I received a damaged or faulty item?

If you received a damaged or faulty product, please contact us at support@skandinavisk.com as soon as possible. Be sure to include your order number and a photo of the item so we can resolve the issue quickly. We will review on a case-by-case basis and compensate fairly.

• Can I receive fragrance samples? 

Unfortunately, we do not offer the possibility to purchase samples individually for any of our fragrances. However, some of our products are available in a mini format, like our mini scented candles or mini hand creams, or in giftsets that allow you to experience the scents and formulas before committing to full-size products. We also recommend checking for a physical retailer near you, where you may be able to experience our fragrances in person. 



• Do you offer corporate gifting options? 

For corporate gifting inquiries, please reach out to us via email at hej@skandinavisk.com 

• Can I add a gift note or personal message to my order?

We unfortunately do not have the option to add gift notes or personal messages to orders at the moment.

• Can you giftwrap my order?

We unfortunately do not offer the option to giftwrap orders.

• What payment methods do you accept? 

We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal and other secure local payment options depending on your location. 

• Are payments on your website secure? 

Yes, all payments are processed through secure and encrypted platforms. We use trusted third-party providers to ensure your personal and payment information is protected at every step. 

• Why was my payment declined? 

If the payment of your order was declined, we recommend checking on your payment method or with your bank. Please contact us to make sure the payment is not confirmed before trying again. 

• What is the shelf life of your products? 

Our products have a shelf life of 12 months after opening. To ensure optimal quality, we recommend storing them in a cool, dry place away from direct sunlight.  

• Where are your products made?

Our whole production is made in Scandinavia and within the EU. Our hand and body care collection is formulated and produced in Sweden using local and organic ingredients. Our home collection is designed and formulated in Denmark, and all our packaging is also made locally.

• Where can I buy Skandinavisk in store? 

Skandinavisk is available at select retailers across Europe. In Denmark, you can find a large selection of our collection at stores like Magasin du Nord, Illums Bolighus, and even at the Copenhagen airport. In Sweden, you can find us at Åhléns. In the UK, our collections are available at major retailers like John Lewis and Selfridges. You can also find us in selected stores throughout Germany, France, the Netherlands, and other European countries. If you're looking for a store near you, please contact our team at hej@skandinavisk.com 

• Are your products safe to use during pregnancy?

Our products are formulated with safety in mind and are generally safe for use during pregnancy. However, we recommend consulting with your healthcare provider before using any new products during this time.

• Can I use your products around pets?

Our products are made with high-quality, non-toxic ingredients and are generally safe to use in homes with pets. However, since animals can be sensitive to certain scents, we recommend using products in well-ventilated spaces and keeping them out of reach of curious paws. If you have specific concerns, it’s always best to consult your veterinarian.