Frequently Asked Questions

  • Has my order been placed successfully?

After completing your purchase, you will see an order confirmation screen. You will also receive a confirmation email with your order number (SKXXXXXXXX). If you didn’t receive it, please check your spam folder or contact us at hej@skandinavisk.com


  • Can I change or cancel my order?

We process orders quickly, which means changes or cancellations are not possible once your order is confirmed. We’re unfortunately also not able to change the shipping address after an order is placed and shipped. However, if your order hasn’t been shipped yet, we may be able to update the shipping address. If you notice any error in your order, please reach out to us at support@skandinavisk.com

 

  • What if my parcel is lost, stolen, or delayed?

If your parcel is delayed, lost, or appears to be stolen, please contact our customer care team at support@skandinavisk.com as soon as possible.

  • How can I track the status of my order?

Once your order has been shipped, you will receive an email with your tracking information. You can follow your parcel via the provided tracking link.


  • What are the shipping costs and which delivery options can I choose?

Shipping costs vary depending on your delivery location. The exact cost will be shown at checkout before you complete your purchase. You will be able to choose between different shipping options, based on your location. During checkout, you'll see the available shipping methods for your address, along with estimated delivery times and costs. We also offer free shipping on orders over a certain amount. For more details, please visit our shipping information page.


  • How long does the delivery take?

Estimated delivery times differ for each country. Please visit our shipping page for more information. We SHIP all orders within 1-2 business days. Once your order is on its way, you will receive a confirmation email with your tracking information so you can follow the delivery.

 

  • Where do you ship to?

We currently ship to many countries in Europe, the UK and the US. To see if we ship to your location, please visit our Shipping Information page for the full list of available countries.

 

  • My shipment hasn’t arrived. What should I do?

If your order hasn’t arrived within the expected delivery time, we recommend checking your tracking link for the latest updates. If there is no recent movement or the parcel seems delayed, please reach out to us at support@skandinavisk.com

What is your return policy?

We refund any item returned within 14 days of receipt. To be eligible for a refund, the item must be unused and returned in its original condition and packaging. (Please include a short note explaining the reason for your return.) If a product is not returned in fully resaleable condition, we reserve the right to refuse a refund.

 

  • How do I return an item?

To return a product, please contact us at support@skandinavisk.com. We’ll provide you with the return address and further instructions. Don’t forget to include your order number and reason for return to help us process it quickly once we receive your package back.


  • Do I have to pay to return my order?

If you decide to return an item, we do not cover the costs. Return shipping costs are the responsibility of the customer.

 

  • I bought my item from a retailer, who do I contact if I have an issue with it?

Skandinavisk products can be found in many good retailers around the world. If you have purchased your Skandinavisk product from one of these retailers, and you are not satisfied with it or it is damaged, then you must return it to that retailer to claim a refund or replacement. We are unable to process refunds or replacements on behalf of other retailers.

  • When will I receive my refund?

Once we receive and inspect your return, we will process your refund within a few business days. We will inform you by email once the refund is processed.

  • What should I do if I received a damaged or faulty item?

If you received a damaged or faulty product, please contact us at support@skandinavisk.com as soon as possible. Be sure to include your order number and a photo of the item so we can resolve the issue quickly. We will review on a case-by-case basis and compensate fairly.

  • Can I receive fragrance samples? 

Unfortunately, we do not offer the possibility to purchase samples individually for any of our fragrances. However, some of our products are available in a mini format, like our mini scented candles or mini hand creams, or in giftsets that allow you to experience the scents and formulas before committing to full-size products. We also recommend checking for a physical retailer near you, where you may be able to experience our fragrances in person. 



  • Do you offer corporate gifting options? 

For corporate gifting inquiries, please reach out to us via email at hej@skandinavisk.com 


  • Can I add a gift note or personal message to my order?

We unfortunately do not have the option to add gift notes or personal messages to orders at the moment.


  • Can you giftwrap my order?

We unfortunately do not offer the option to giftwrap orders.

  • What payment methods do you accept? 

We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal and other secure local payment options depending on your location. 

 

  • Are payments on your website secure? 

Yes, all payments are processed through secure and encrypted platforms. We use trusted third-party providers to ensure your personal and payment information is protected at every step. 

 

  • Why was my payment declined? 

If the payment of your order was declined, we recommend checking on your payment method or with your bank. Please contact us to make sure the payment is not confirmed before trying again. 

 

  • What is the shelf life of your products? 

Our products have a shelf life of 12 months after opening. To ensure optimal quality, we recommend storing them in a cool, dry place away from direct sunlight.  


  • Where are your products made?

Our whole production is made in Scandinavia and within the EU. Our hand and body care collection is formulated and produced in Sweden using local and organic ingredients. Our home collection is designed and formulated in Denmark, and all our packaging is also made locally.

 

  • Where can I buy Skandinavisk in store? 

Skandinavisk is available at select retailers across Europe. In Denmark, you can find a large selection of our collection at stores like Magasin du Nord, Illums Bolighus, and even at the Copenhagen airport. In Sweden, you can find us at Åhléns. In the UK, our collections are available at major retailers like John Lewis and Selfridges. You can also find us in selected stores throughout Germany, France, the Netherlands, and other European countries. If you're looking for a store near you, please contact our team at hej@skandinavisk.com 

  • Are your products safe to use during pregnancy?

Our products are formulated with safety in mind and are generally safe for use during pregnancy. However, we recommend consulting with your healthcare provider before using any new products during this time.

 

  • Can I use your products around pets?

Our products are made with high-quality, non-toxic ingredients and are generally safe to use in homes with pets. However, since animals can be sensitive to certain scents, we recommend using products in well-ventilated spaces and keeping them out of reach of curious paws. If you have specific concerns, it’s always best to consult your veterinarian.

  • Do you have unscented products?

No, all our products are scented, as fragrance is at the heart of what we do. Each scent is carefully crafted to reflect aspects of Scandinavian nature and lifestyle.


  • How are your fragrances created?

We combine natural essential oils with safe synthetic ingredients to create unique impressions of Scandinavia. Our process involves exploring the region's landscapes and collaborating with experienced perfumers to capture its essence.

 

  • Will your old Limited Editions return?

Our limited editions are created for special occasions and are only available for a short time. While they may not return, we occasionally introduce new ones. To be updates, feel free to sign up for our newsletter.

  • What ingredients do you use in your products?

Our ingredients are carefully selected to be safe, effective, and kind to both people and the planet. We use certified organic ingredients whenever possible, avoid parabens, phthalates, and silicones, and never include animal-derived materials. Our candle wax is made from sustainably farmed Swedish rapeseed oil, and our packaging uses plant-based bioplastics from sugarcane.


  • Are your products vegan and cruelty-free?

Our entire collection contains no animal ingredients and is never tested on animals. Whether before, during or after production, anywhere in the world. Simple as that.


  • What is the shelf life of your products?

Our products have a shelf life of 12 months after opening. To ensure optimal quality, we recommend storing them in a cool, dry place away from direct sunlight.

  • What is B Corp?

A B Corp (short for Certified B Corporation) is a company that meets high standards of social and environmental performance, transparency, and accountability. The certification is awarded by the non-profit B Lab to businesses that balance profit with purpose. You can read more about B Corp here.

 

  • Are you a certified B Corp?

Yes, Skandinavisk has been a Certified B Corporation since 2019. This means we meet high standards of social and environmental performance, transparency, and accountability. In 2023, we recertified with an even higher score, reflecting our ongoing efforts to improve and do business more sustainably.

 

  • What is your sustainability policy?

Sustainability is at the core of everything we do. As a Certified B Corporation, we are committed to responsible sourcing, low-impact production, and eco-friendly packaging. Our products are vegan, cruelty-free, and made with certified organic ingredients. You can read more about our sustainability initiatives here.

  • How do I create an account? 

Click the account icon at the top right of our website and select “Create account.” Fill in your details, and you’re all set to start shopping and managing your orders. 

 

  • What are the benefits of having an account? 

Creating an account allows you to manage your orders and view your purchase history. You can also save your shipping details for faster checkout, making future orders quicker and easier. 

 

  • What if I forgot my password? 

If you’ve forgotten your password, just click on “Forgot password?” on the login page. We’ll send you an email with a link to reset it so you can access your account again. 

  • How do I apply a coupon code? 

Once you've added items to your cart, look for the “Coupon code” section on the right side of the page. Click to expand it, type in your code, and then click Submit. If the code is valid, the discount will be applied before you continue to checkout. 

 

  • When is the next sale? 

We occasionally run seasonal sales and special promotions. The best way to stay informed is to sign up for our newsletter or follow us on social media, where we share all updates and exclusive offers. 

 

  • Why is my coupon code not working? 

Your coupon code might not be working because it has expired, doesn’t apply to the items in your cart, or has already been used. Please note that coupons can’t be combined with other promotions or used to purchase bundles or duos. Make sure the code is entered exactly as you received it, without extra spaces. If you're still having trouble, please contact our customer care team at hej@skandinavisk.com  

 

  • Can I use multiple coupon codes? 

Only one coupon code can be applied per order.  

  • Do you sponsor institutions or projects? 

While we don’t offer formal sponsorships, we’re open to supporting initiatives that reflect our values and purpose. If you have a project in mind, feel free to reach out to us at hej@skandinavisk.com 


  • Can I place a bulk order? 

Yes, we offer bulk orders for events, gifting, and special occasions. Please contact us at hej@skandinavisk.com with details, and we’ll be happy to assist you. 

 

  • Do you do corporate gifting? 

Yes, we provide corporate gifting solutions for teams, clients, and events. Reach out to us at hej@skandinavisk.com 

 

  • Are you open to business collaborations or partnerships? 

We’re always open to meaningful partnerships that reflect our values and mission. If you have a collaboration idea, please get in touch with us writing at hej@skandinavisk.com  

  • How do I become a retailer? 

If you're interested in stocking Skandinavisk products, we’d love to hear from you. Please reach out via email at hej@skandinavisk.com, and we’ll get back to you with more information. 

  • Can I work for Skandinavisk? 

We’re always happy to connect with passionate people who share our values. Job openings are posted on relevant job platforms, but you’re also welcome to send an unsolicited application to hej@skandinavisk.com