Raising a concern

Anyone, regardless of if you are an employee, supplier, partner, or community member, can raise a

concern about how we operate, what we source, or how we engage with the world around us.

We want to hear about it. This procedure explains what we accept, how we handle it, and what you

can expect from us.

How to report

Submit your concern through our grievance form: skandinavisk.com/grievance /

grievance@skandinavisk.com

You can report in any language. You can report anonymously. You do not need evidence. Details

help, but they are not required.

What we accept

We accept grievances relating to:

- human or labour rights — in our own operations or supply chain

- environmental impacts caused by our activities or those of our suppliers

- unethical, harmful, or illegal behaviour

- violations of SKANDINAVISK's policies or publicly stated commitments

If your concern falls outside these areas, we will explain why we are not treating it as a grievance

under this procedure.

Your rights

- Raising a concern will not affect your relationship with SKANDINAVISK. We do not tolerate

retaliation of any kind. If you experience it, report that too — it will be treated as a separate

grievance.

- Your identity is kept confidential and shared only with those directly involved in handling the

case.

- If you report anonymously, we will investigate — but we will not be able to share the outcome

directly with you.

- If you disagree with our findings, you may ask us to review our decision.

Our process

1. Acknowledgement: We confirm receipt of the grievance within 3 working day

2. Review: We assess the issue and ma request additional information. Within 30 days

3. Response: We share our findings and proposed next steps. At end of review

4. Resolution: We confirm the issue is resolved — or explain what happens next if it is not. When resolved.

For anonymous reports: we investigate fully but cannot communicate the outcome directly to the

reporter.

How we resolve issues

Action is proportionate to the nature and severity of the issue. It may include:

- gathering information from relevant parties

- involving internal teams — HR, ESG, or senior management

- requesting corrective action from a supplier or partner

- making changes to prevent the issue from recurring

We take every concern seriously. Where we cannot act, we will explain why.

Who handles this

Grievances at SKANDINAVISK are managed by the Head of Customer Service. grivance@skandinavisk.com

This person is responsible for logging each case, managing the process, and ensuring the partners

receive an annual summary of grievances received, their status, and any patterns identified.